Facebook Kind of Hates You


Does the engagement on your Facebook page seem too low? And does it seem like it shouldn’t be that way, especially when you’ve done well in the past and/or took all of my advice on how to do social with the little time you have?

Facebook has made some News Feed changes and because of that, you’re going to have to make some changes. But don’t worry – you still have a fighting chance if I have anything to do with it.

The deal on Facebook’s News Feed changes

Your engagement levels are at risk! I repeat: your engagement levels are at risk! Once again our friends at Facebook changed the social game with their latest January 2015 News Feed Update. After much surveying and analyzing feedback, they’ve decided to control the volume of organic promotional posts that people see. Anyone posting the following types of posts should see a dramatic decrease in engagement:

  • Posts that solely push people to buy a product or install an app
  • Posts that push people to enter promotions and sweepstakes with no real context
  • Posts that reuse the exact same content from ads

Feel a little indignant

Are you thinking, “How could Facebook do this to us?!” Before you throw your computer across the room and curse the Facebook gods for their new rules [and by gods, I do mean Mr. Zuckerberg and his developers], let’s chat about why they did this.

The latest update wasn’t to ruin the chance for Pages to succeed in news feeds; what Facebook really wants is a better experience for audiences on their platform. While I want to be mad since this update makes it harder for small business owners like you and me to market to our customers, can we blame them? They are listening to users and giving them more of what they want.

Yes, I said it (grudgingly): Facebook did something right! I’m not a Facebook hater, but let’s be honest, Facebook doesn’t make it easy to like them when engagement on your page is dismal; it actually makes you feel like they never want people to see your content. But that’s not the case – they want users to see the content they want to see. It’s right for users, but it’s going to be right for you too.

Facebook called your bluff, so raise your stakes

Maybe you got around having to pay for Facebook ads with promotional posts to get customers to opt in or buy. Well, Facebook is onto you. No more promotions or ad-like gimmicks through organic posts. News Feeds are meant for relevant content, not spamming people. So you can fold that sales pitch you were holding on to.

But wait – this is actually a really good thing! Facebook is giving you the opportunity to raise your stakes and show your worth. Instead of using Facebook for sales or promotion pushing, try this instead:

  • Become a resource: When all you do is talk about yourself, people get bored. Share relevant content and solutions that could help your customers. Tips, tools, news, and industry trends are all things fans will appreciate more than a sales post.
  • Build relationships: Listen to and be part of conversations, and share behind the scenes look at your business. Gain your fans’ trust by being honest and entertaining.
  • Serve your potential and current customers: Let prospects and leads know what they are missing out on by sharing customer success stories, case studies or statistics – but don’t boast, people don’t like big egos! To serve current customers, use your page as a customer service portal by addressing issues quickly and graciously.
  • Have fun: Don’t be too stuffy – that might be why your engagement is down in the first place. Post funny or inspirational items to connect with your audience in a creative and light-hearted way.
  • Optimize your page: Utilize all of the creative space on your page in new ways and test often. Use the cover photo and create custom content tabs with your calls to action, as we did on our GroSocial page. The News Feed is for creating relationships, the page is for selling!

So, where’s the silver lining?

The fans have spoken; it’s time to listen. If Facebook realized there was enough feedback to make a change for their customers, you should get on board! They may be forcing your hand by dinging engagement levels, but so be it if it better serves their audience; and after all, their audience is your customers/fans. So, here’s the good news for you:

  • Spam marketers won’t be hogging precious space on your followers’ newsfeeds, giving you a chance to fill those slots.
  • You’ll be giving customers/fans what they’ve asked for which will make them much more willing and likely to engage.
  • Planning and changing now will save you time, money and energy later.
  • Unlike rates will come down now that your fans are receiving high quality interactions from your business.

And about that silver lining … Facebook doesn’t really hate you; think of it as tough love. They don’t want businesses bombarding fans with sales pitches and bogging down newsfeeds with irrelevant content. They love and value businesses with pages because it drives traffic by the billions. So take on their latest challenge and be better for your fans: It’s what they’re asking for.

About the Author

  • Infusionsoft

    Infusionsoft is the leading sales and marketing software for small businesses, designed to help them get organized, grow sales and save time. Unlike other software providers, Infusionsoft is solely focused on small business success and provides one easy-to-use system for sales and marketing. The privately held, eight-time Inc. 500/5000 company is based in Chandler, Arizona and is funded by Goldman Sachs, Bain Capital Ventures, Mohr Davidow Ventures and Signal Peak Ventures.

    Web: http://www.infusionsoft.com

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